CUSTOMER HELP
How to Fix Jammed Doors
Opening & Closing Your Storage Unit
How to Find Your Keys
(Key Units Only)
Opening & Closing You Storage Unit
How to Fix Jammed Doors
How to Find Your Keys (Key Units Only)
TRY OUR STORAGE TIPS
If you need some tips on how to make the most out of your storage check out our storage tips blog section.
Make the most out of the space you have with us.
Still need help?
If you haven’t logged into our Customer Portal yet, try it now. You’ll be able to manage your storage unit and billing. This is also where you’ll find important information like your gate access code and storage unit number.
Want to speak to a person? Call our team. We’ll be happy to help with an questions you have.
COMMON CUSTOMER QUESTIONS
How should I determine the appropriate size for a self-storage unit if moving house?
To choose the right size of a self-storage unit, consider the size of your home and what you need to store. For a studio or one to two bedroom flat, a unit size of 80sq would be suitable. For a three to four bedroom house or flat opt for a 160 sq ft unit.
Read our detailed article about house move storage
Can I visit the storage facility to see the container sizes in person?
Yes! We can book in remote viewings for our storage sites. We encourage customers to visit our facility to get a feel for the different container sizes and see the benefits of drive-up access for themselves. Our team will be happy to guide you through the options.
How do I access my items if I need them regularly?
When selecting a storage size, consider your access needs. You may want a slightly larger size to keep items accessible by leaving a pathway. We can help you arrange your storage space for easy access based on your usage pattern.
Can I store a vehicle in a storage container?
Yes. Our largest 160 sq ft container can provide car storage. We would recommend a ramp be purchased so the vehicle can be driven into the container. You can also store smaller vehicles like bikes in the 80 sq ft storage units. Contact our team for more information and recommendations.
What happens if my storage needs change?
We understand that storage needs can change. Our flexible lease options allow you to upgrade or downsize your storage container when necessary, based on availability. Our team can guide you through the process.